Refund Policy

1. Automatic Refunds

Nixaroid uses automatic refunds for failed transactions. If a purchase cannot be fulfilled — whether due to service unavailability, technical error, or provider issue — the amount is automatically refunded to the wallet used for payment.

2. Eligible Scenarios

You will receive a refund in these cases:

• The service provider fails to deliver
• The transaction errors out on our end
• A duplicate charge occurs
• You're charged but the service shows "pending" for over 24 hours and cannot be completed
• The provider marks the transaction as "refunded"

3. Not Eligible for Refund

Refunds are not provided in these cases:

• Digital products already downloaded: ebooks, courses, templates, software keys
• Successfully delivered services: Once a service is delivered (e.g., airtime credited, OTP SMS received), it cannot be refunded
• User error: Sending airtime to the wrong number, purchasing the wrong package
• Account violations: If your account was suspended for violating Terms of Service
• After 30 days: Disputes must be raised within 30 days of the transaction

4. Where Do Refunds Go?

Refunds always go back to the wallet that was originally charged:

• If you paid from Digital Wallet → refund goes to Digital Wallet
• If you paid from Bills Wallet → refund goes to Bills Wallet
• If the transaction was a deposit that failed → refund goes to the original payment method

You can transfer funds between wallets from your dashboard if needed.

5. Processing Time

• Automatic refunds: 1-5 minutes (wallet credit)
• Manual refund requests: 24-48 hours after approval
• External refunds (card): 5-10 business days (bank processing time)

6. Filing a Dispute

If you believe you're entitled to a refund that wasn't automatically processed, contact us immediately:

• Include your transaction ID (found in your transaction history)
• Describe the issue clearly
• Attach screenshots if helpful

We review all disputes within 24 hours and respond with our decision.