Frequently asked questions

Click "Get Started" on the home page, fill in your first name, last name, username, and email, choose a password, and you're done. The whole process takes under 30 seconds.

Yes, we send a verification email right after signup. Click the link in the email to activate your account. If you don't see it, check spam or request a resend from your dashboard.

The minimum deposit is ₦100 (or the equivalent in your currency). You can fund via card, bank transfer, USSD, or your personal Nixaroid virtual account.

The Digital Wallet is for OTP numbers, social boost, AI tools, rent numbers, Telegram accounts, and digital products. The Bills Wallet is for airtime, data, cable TV, electricity, gift cards, and crypto. This keeps your spending organized and makes refunds go to the right place.

Yes. You can transfer funds from Bills Wallet to Digital Wallet anytime from your dashboard. Just click "Transfer" next to your wallet balance. Digital to Bills transfer is not available.

Card and bank transfer deposits are credited instantly. Virtual account transfers are credited in under 5 minutes. In rare cases during peak hours, it may take up to 30 minutes.

Most services deliver instantly (under 30 seconds). Airtime, data, gift cards, and OTP numbers are typically instant. Social boost orders may take a few minutes to start. If anything takes more than 24 hours, contact support.

If an order fails, your wallet is automatically refunded within 5 minutes. You'll see the refund in your transaction history and wallet balance. No forms needed.

For most services, orders cannot be cancelled once processing starts. However, if the order hasn't been fulfilled yet (still "pending"), contact support — we may be able to help.

Go to your dashboard → Settings → Security → Two-Factor Authentication. Follow the prompts to set it up with Google Authenticator or a similar app. Strongly recommended for all users.

Click "Forgot Password?" on the login page. Enter your email address and we'll send you a reset link. If you don't receive it within 5 minutes, check your spam folder.

Yes. Contact support to request account deletion. Note that transaction records must be retained for legal and tax purposes (5-7 years), but your personal information will be anonymized.